IV Pole
The Dynarex IV Pole is designed for maximum user and caregiver accessibility and convenience. The pole and legs are constructed from an easy-to-clean powder-coated steel. The tool-free locking collar provides slip-free height adjustment. Often used in hospitals, retirement facilities, radiation facilities, and more. Powder-coated steel construction Tool-free, adjustable height, chrome extension pole with locking collar: 46”-81.5" Easy to assemble and store
Lux Med Supply is committed to fast, reliable fulfillment for licensed medical and aesthetic professionals.
PROCESSING TIME
Orders placed Monday through Friday before 12:00 PM EST are typically processed within 1–2 business days. Orders placed after noon or on weekends are processed the following business day. During high-volume periods, processing may take up to 3 business days.
SHIPPING RATES
Disposable supplies: $8.50 for the first item, $4.00 for each additional item.
Free standard shipping on disposable supply orders of $250 or more.
Medical equipment and large items ship at a flat rate based on size and weight — rates are displayed at checkout.
We ship via UPS, FedEx, and USPS. Carrier selection is based on your location and order size to ensure the fastest and most cost-effective delivery.
EXPEDITED SHIPPING
Need it faster? Expedited shipping options are available at checkout. For time-sensitive orders, contact us directly at support@luxmedsupply.com and we will do our best to accommodate.
ALASKA, HAWAII & PUERTO RICO
Additional shipping charges may apply. You will be notified prior to fulfillment if surcharges are required.
INTERNATIONAL ORDERS
We currently ship to select international destinations. Please contact us before placing an international order to confirm availability and applicable shipping costs.
DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 24 hours of delivery. We will arrange a replacement or refund at no cost to you. For lost shipments, please allow 2 business days past the estimated delivery date before contacting us so we can open a carrier investigation.
We want every order to meet your expectations. If something isn't right, we're here to make it right.
RETURN WINDOW
Returns are accepted within 30 days of delivery. Items must be unused, unopened, and in their original packaging. We recommend keeping original packaging for at least 30 days after receipt.
HOW TO INITIATE A RETURN
Contact our support team at support@luxmedsupply.com with your order number and reason for return. We will respond within 1 business day with return instructions. Do not send items back without prior authorization.
RESTOCKING FEE
A 15% restocking fee applies to all approved returns unless the return is due to our error or a verified product defect.
NON-RETURNABLE ITEMS
The following items cannot be returned due to health, safety, or custom-order regulations:
- Opened or used consumables (wipes, creams, oils, lotions)
- Custom or special-order equipment
- Medical exam tables, treatment chairs, and massage tables
- Sterilization and sterilizer equipment
- Items marked "Final Sale" at time of purchase
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect product, contact us within 48 hours of delivery with photos. We will provide prepaid return shipping and issue a full replacement or refund — no restocking fee applies.
REFUND PROCESSING
Once your return is received and inspected, refunds are issued to your original payment method within 3–5 business days.
ORDER CANCELLATIONS
Orders may be cancelled at no charge within 24 hours of placement, provided the order has not yet shipped. Equipment or custom orders that are already in production may be subject to a cancellation fee of up to 20%.