Shipping policy
Free shipping on orders over $250.
At LUXMED Supply, we keep shipping simple and affordable. We do not mark up shipping costs.
Supplies & Consumables
- Free shipping on orders over $250
- $9.99 flat rate on orders under $250
Heavy Items (saline bags, IV bags, bulk wipes — noted on product page)
- $30.00 flat rate ground shipping per order
Processing Time Most orders ship within 48 business hours. Some items ship directly from the manufacturer. You will receive tracking info by email when your order ships.
Expedited Shipping Email support@luxmedsupply.com and we'll find the best option for your deadline.
Restrictions Additional charges may apply for Alaska, Hawaii, and Puerto Rico.
DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 24 hours of delivery. We will arrange a replacement or refund at no cost to you. For lost shipments, please allow 2 business days past the estimated delivery date before contacting us so we can open a carrier investigation.