Shipping policy

Lux Med Supply is committed to fast, reliable fulfillment for licensed medical and aesthetic professionals.

PROCESSING TIME
Orders placed Monday through Friday before 12:00 PM EST are typically processed within 1–2 business days. Orders placed after noon or on weekends are processed the following business day. During high-volume periods, processing may take up to 3 business days.

SHIPPING RATES
Disposable supplies: $8.50 for the first item, $4.00 for each additional item.
Free standard shipping on disposable supply orders of $250 or more.
Medical equipment and large items ship at a flat rate based on size and weight — rates are displayed at checkout.

We ship via UPS, FedEx, and USPS. Carrier selection is based on your location and order size to ensure the fastest and most cost-effective delivery.

EXPEDITED SHIPPING
Need it faster? Expedited shipping options are available at checkout. For time-sensitive orders, contact us directly at support@luxmedsupply.com and we will do our best to accommodate.

ALASKA, HAWAII & PUERTO RICO
Additional shipping charges may apply. You will be notified prior to fulfillment if surcharges are required.

INTERNATIONAL ORDERS
We currently ship to select international destinations. Please contact us before placing an international order to confirm availability and applicable shipping costs.

DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, please photograph the packaging and product immediately and contact us within 24 hours of delivery. We will arrange a replacement or refund at no cost to you. For lost shipments, please allow 2 business days past the estimated delivery date before contacting us so we can open a carrier investigation.